Job details

Salary

GBP £33,759 to £34,986 33759

Grade

SO2

Department

Finance and Resources

Service

Revenues & Benefits

DBS Required

No

Contract Type

Permanent - Full Time

Closing date

04/10/2020

We’re looking for proactive, positive, team players who are willing to go the extra mile, to help us build better lives for our residents.  

Our borough

Hackney is London’s most diverse and dynamic borough. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital’s finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.

Hackney offers great benefits, for our people, including a range of flexible working options, discounts and other schemes to help you save money and the opportunity to plan for your future by joining the local government pension scheme (more details are available online here: https://hackney.gov.uk/staff-benefits)

Hackney also actively promotes equalities and diversity, find out more here: https://www.hackney.gov.uk/equality-diversity/

Our Service

The Benefits & Housing Needs Service is a very busy service, working with a wide range of residents who need our support to deal with the complex challenges they face. It is also a great place to work, develop and learn.

At Hackney we have taken an innovative approach to delivering the service by combining Benefits and Housing Needs functions. This gives us an opportunity to work together to help residents through their housing challenges using a holistic approach.

We deliver some of services jointly with partner organisations like Thamesreach to strengthen our offer. 

You will be joining the service at an exciting time as we have embarked on an ambitious service redesign project that is exploring both digital and behavioural solutions. 

Our Ethos

We want to provide a Benefits & Housing Needs Service which is easily understood, fair, accessible and beneficial to our residents. A holistic service that we are proud and confident in delivering.  

To achieve this ambition we are looking for people who are open, honest and accountable. People who are able to deliver difficult messages with empathy and compassion. Also who are keen to seek new solutions and learn through trying.

If you have these qualities we can teach you the rest.

The Teams

The Benefits and Housing Needs Service is made up of a variety of teams: Learning and Development, Legislation and Policy, Benefits Processing, Benefits Control, Benefits Subsidy, Housing Register, Lettings, Downsizing and Regeneration, Temporary Accommodation Placements, Hostel Management, Income Collection, Housing Advice and Homelessness Prevention, Rough Sleeping Outreach, Reviews and Appeals and Housing Supply.

Most of our roles are fully generic, which will enable you to move around the teams and develop your skills. We have a number of vacancies to fill across the Service.

Please watch our introductory video here from our Head of Service.

https://drive.google.com/file/d/1sknMaS4mTeZnmp9ntVYcaS6A5vJf93w-/view?usp=sharing

We are also hosting Live Meet and Greet Sessions on the below dates and times via Google Meet. These sessions will further elaborate on the ethos of the Service, outline the characteristics required from a successful candidate and to give prospective applicants a chance to ask questions.

  • 17 Sept from 5.00 – 6.30pm – meet.google.com/qwt-ssgh-wos 
  • 21 Sept from 12.30 – 2.00pm – meet.google.com/qwt-ssgh-wos
  • 1 Oct from 5.00 – 6.30pm – meet.google.com/cfv-gopt-eew 

 

The Role

Benefits & Housing Needs Officer x12

This encompasses in a single job description and person specification the majority of roles in the service. Giving people the opportunity to utilise their skills in different ways and gain experience in multiple teams. Also supporting our ethos of providing a holistic service.

Want to know more? Have a look at the short videos recorded by our staff. 

https://drive.google.com/file/d/1Y-PoxXLbc8EO2GlOpWVNbzpdAbRaDh6K/view?usp=sharing

https://drive.google.com/file/d/10JKG4joy0i8ghH-YFQxCfiQkAtrNxwcU/view?usp=sharing

https://drive.google.com/file/d/1oXA1U9z1yo55cADLbpmxFl0qDLbV3u3-/view?usp=sharing

https://drive.google.com/file/d/1WQnqWCDiRtBc-44nvJ6VTu5DR0glAa9L/view?usp=sharing

https://drive.google.com/file/d/1r7TypMO6K5dDLh3AvR5vvqm4DyyCYTGG/view?usp=sharing

https://drive.google.com/file/d/1M0QIsv15Js9vrPFs9cOmP_Psl32KF6og/view?usp=sharing

https://drive.google.com/file/d/1WMM_TAZYyzaJ9FshV_IkYwQNiOdmt3b3/view?usp=sharing

https://drive.google.com/file/d/1g4R9kFamee53_LRAP75ZuxfjE6FoFCQM/view?usp=sharing

How to apply

To apply all you need to do is:

  • – Read the Job Description and Person Specification
  • – Provide your details in our application form
  • – Answer the 4 application questions, to demonstrate how your skills, knowledge and experience enable you to meet the criteria for the post.

 

Closing date for applications: Sunday 4 October 2020

Covid 19 Update

One of the Council’s main priorities is to ensure that staff feel safe and can carry out their duties without putting themselves at risk. The Council is slowly starting to reopen face to face services and offices to the public. 

The bulk of the Benefits and Housing Needs Service is working remotely from home and will be until 2021 and full home working equipment is provided.