Business Support & Examination Officer

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. 

Hackney Council’s Employment, Skills and Adult Learning Service is seeking to recruit a full time Business Support & Examinations Officer to join the team. This is an exciting opportunity to join our hardworking and successful Adult Learning team to support the high-quality provision of teaching for our learners and residents.

The role includes assisting the MIS & Examinations Manager to provide an effective day-to-day operation of the examinations function, ensuring compliance with the service’s policies and procedures and the requirements of external bodies, including awarding organisations, Joint Council for Qualifications (JCQ) and funding agencies, advising staff as appropriate and ensuring that all examination registrations, entries and results claims are submitted on time, accurately and in line with Awarding Body guidelines and regulations. Whilst running the exams you will play a frontline role, which will include consulting with teachers and learners.

The postholder will be the central point of contact for internal and external stakeholders, partners and contractors and will be responsible for any operational tasks related to coordinating meetings and events. The successful candidate will have excellent communication skills and will provide flexible and efficient administrative support to the lifelong learning service, learners and tutors to ensure the smooth running of the service.

The successful candidate will be able to demonstrate the drive to achieve goals in a fast paced environment,will have strong ICT skills, a track record of administrative support skills and experience of maintaining projects. Experience in working in an educational environment as well as experience using databases for examinations processes would be desirable. You  will demonstrate a positive attitude, be self-motivated, organised and have the ability to develop and maintain relationships with a wide range of people. 

In return for your skills and experience, we can offer you a competitive salary and pension provision, plus 28 days of annual leave. Other benefits include our Employee Assistance Programme. We offer the opportunity to help develop your skills and knowledge in a friendly and collaborative team environment.

This is an exciting time to join the team as we develop provision to meet the emerging skills needs of disadvantaged learners and families, working closely with colleagues in Employment & Skills to play a key part in achieving transformative outcomes for Hackney residents. This role is an opportunity to really make a difference to people’s lives and will be hugely rewarding to the right candidate. Appointment to this post is subject to enhanced DBS vetting checks. 

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. 

At Hackney, we go that extra mile for our people and we offer a work environment which is stimulating, fast moving and supportive. We seek people with ambition, creativity and commitment to ensure our economic growth creates opportunities to transform the lives of our residents.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

This application process replaces a supporting statement.

Closing date for applications: Sunday 26 March 2023

Interview date: Week commencing 03 April 2023

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive and Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk