- Salary - Grade
- GBP £37,653 to £38,934 37653 - SO2
- Contract Type
- Fixed Term / Secondment
- Contract Length
- 12 Months
- Contracted Hours
- Full Time - 36 hours per week
- DBS Required
- Climate, Homes and Economy
- Housing Services
- Closing date
12 Months Fixed Term Contract / Secondment Opportunity
The Housing Management Service has recently been reviewed and as a forward thinking organisation, we are eager to adapt to the changes in the way our residents want to access our housing services.
Housing is a critical priority for us at Hackney. Ensuring the very highest standards of housing management across our 30,000 council homes is paramount. As a Council with a strong track record of improvement, the return of our ALMO some twenty months ago provided us with the opportunity to set a new vision, purpose and pace for Housing Management.
The review has enabled us to change how we deliver our Housing Management service and as a result, we are looking for a talented Housing Officer who will embrace new ways of working, delivering more of our services from estates, residents homes and local community halls.
As a Housing Officer you will deliver a flexible service, equipped with mobile technology to be visible and accessible to our tenants and leaseholders. We want individuals who are able to find creative and innovative ways of tackling local problems and who can demonstrate a passion for customer service and resident engagement
Working in one of our Housing Management Teams, you will be responsible for leading all matters to do with the management of the estate including estate inspections, attending tenant and resident association meetings, investigating complaints and dealing with tenancy related issues including low level anti-social behaviour.
To be successful in this exciting role you will ideally have experience of Housing Management, have excellent written and verbal communication skills, be self-motivated and be computer literate.
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.
There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.
When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.
This application process replaces a supporting statement.
Closing date for applications: 24 September 2023 (22:59pm)
Interview date: 2023
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: email@example.com