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Job details

Salary - Grade
GBP £23,421 23421 - Scale 2
Contract Type
Apprenticeship
Contract Length
18/ 27 Months
Contracted Hours
Full Time - 36 hours per week
DBS Required
No
Department
Chief Executive's
Service
ICT
Closing date
29/05/2022

Digital Apprentice – Junior Content Producer

This is an exciting opportunity to become an apprentice in the Customer Experience (CX) Team. The CX team is responsible for improving user (staff) and customer (resident) journeys across all our services and channels (digital, face to face and telephony) and you will play an important part of that as the Junior Content Producer, working across all channels and projects.

The vision for the CX team is: “We want to provide efficient and emphatic services to residents via the channel of their choice, preferably at a time that’s convenient and in a way that is easy for customers successfully to get the service they need”

Improving our digital service is crucial to achieving this vision and therefore we are building up our digital/website team (within the CX team) and are really looking forward to bringing an apprentice into this team and on  this journey.  

You will spend at least 20% of your employed time completing training & learning activities to complete the Junior Content Producer L3 Apprenticeship Standard. You will also have access to the apprenticeship development, networking & progression workshops that we run regularly.

Digital Apprentice – Data Technician

This is an exciting opportunity to become an apprentice in the Customer Experience (CX) Team. The CX team is responsible for improving user (staff) and customer (resident) journeys across all our services and channels (digital, face to face and telephony) and you will play an important part of that as the Data Technician, working across all channels and projects.

The vision for the CX team is: “We want to provide efficient and empathic services to residents via the channel of their choice, preferably at a time that’s convenient and in a way that is easy for customers successfully to get the service they need”

They will support colleagues to analyse and interpret the data we hold across the organisation to help us better understand how our residents and businesses interact with us and the services they need to support them. A large part of this role will involve collaborating with colleagues from across the council, with guidance from the Data and Insight Analyst.  

You will spend at least 20% of your employed time completing training & learning activities to complete the Data Technician L3 Apprenticeship Standard. You will also have access to the apprenticeship development, networking & progression workshops that we run regularly.

Eligibility for these apprenticeship:

For this position, you will either:**

Already hold at least a Level 2 or GCSE A*-C / 4-9 in Maths and English

OR

Be willing to complete this during your apprenticeship training.

**If you hold an Education, Health and Care Plan (EHCP), a statement of special educational needs (SEN) or a learning difficulty assessment (LDA) this criteria may not apply and you will be assessed individually

You must also meet at least one of the additional set criteria for eligibility for our apprenticeship positions:

– You are a current resident of the London Borough of Hackney 

– You are a current student at a Hackney education institution (school, college, university, PRU/alternative provision, Adult Learning provision)

– You are a former student at a Hackney secondary education institution and completed at least one GCSE or equivalent Level 2 qualification there

– You are a current or former recipient of Hackney leaving care services.

To access Apprenticeship training funding you must also:

– Hold a British/EEA passport or have permission from the UK government to live in the UK AND

– Have been resident in the UK or EEA for at least the last three years, if EEA must have settled or confirmed settled status in the UK.

You must be able to evidence that you meet the eligibility criteria. Please ensure that you have read the eligibility criteria in the Job Description & Person Specification. You will not be eligible if you cannot provide this evidence.

Hackney Council’s Apprenticeship Programme is designed to create quality opportunities for Hackney residents and Hackney school leavers. All of our programmes combine work and study towards a mandatory recognised qualification. As an apprentice with us, you will receive a competitive salary, holiday entitlement and a package of support. 

We are looking for candidates who demonstrate: 

– A commitment to undertake a qualification.

– Passion and enthusiasm.

– Reliability.

– Good organisational skills.

– A desire to deliver a high-quality service to Hackney residents.

– The ability to form good working relationships with others.

There are more than 100 apprentices at the Council. To find out more about what it is like to be an apprentice at Hackney Council – check out our Apprentice Blog

If you have any questions about this role, please contact apprenticeships@hackney.gov.uk

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

There will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience and relate them to the job description.

Please take your time and answer these questions as fully as you can. This may make the difference between getting an interview or not.

Closing date for applications: Sunday 29 May 2022

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under-represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworksjobs@hackney.gov.uk