SalaryGBP £33,759 to £34,986 33759
DepartmentNeighbourhoods & Housing
Contract TypePermanent - Full Time
Our Leasehold & Right to Buy Services (LRTBS) is changing to enable the team to fully meet evolving customer needs including the delivery of 1800 new leasehold homes across the borough. These homes include shared ownership, shared equity and new build private leasehold sales.
This is an exciting and challenging time for the team to extend its knowledge and skills and provide customers with an excellent service. It is also an ideal time for you to join us.
We are looking for well organised, analytical officers with strong negotiation skills to help the team to effectively forward plan and regularly head off disputes and legal challenges. With housing in London under extreme pressure, maximising our income is an important way of improving services.
As an excellent negotiator you will help the team to resolve disputes and maximise income through the effective recovery of service charges, major works, reserve fund contributions and rent, whilst ensuring excellent customer satisfaction.
You should have a background in leasehold management, ideally with experience working in income recovery and/or dispute resolution. You will need a working knowledge of housing legislation and debt recovery.
We need someone with a solid track record of implementing excellent customer service practices. Someone with excellent negotiation skills, who can resolve customer disputes and complex cases effectively and who can develop ways of doing things that improve efficiency. To thrive in this role you will need a flexible approach and be able to work well under pressure.
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from 2012 Games, and making this a place of which we can all be proud.
If you share our values and are ready to be part of our exciting journey please apply.
When applying, it is essential that you include a supporting statement (no more than two sides of A4), addressing how your skills, knowledge and experience meet all aspects of the post, as indicated in the job description and person specification.
Closing Date for applications: 26 August 2019
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.