Information and Assessment Officer – Adult Services

Job details

Salary - Grade
GBP £37,575 to £38,769 37575 - SO1
Contract Type
Permanent
Contracted Hours
Full Time - 36 hours per week
DBS Required
Yes
Department
Adults, Health & Integration
Service
Adult Services
Closing date
24/07/2024

Hackney is one of Britain’s most exciting and fastest-changing boroughs. We have changed the reputation, not just of the Council, but of Hackney itself. The challenges that have arisen over the last two years have intensified the need for action and we are determined to rebuild Hackney for, and with, our diverse communities.  

We are currently recruiting three Information Assessment Officers that will be based in Adult Services at Hackney. You will be responsible for receiving referrals by phone, email and letter, entering accurate information and case recording onto the Mosaic system, completing a range of assessments including social care, telecare and Trusted Assessor assessments to provide simple equipment for older and disabled adults. You will also provide information, advice and signposting to residents and their families/friends/carers, combined with receiving and raising safeguarding concerns and bringing these to the attention of the duty Senior Practitioner.

The Access and Duty Team (alongside Hackney Contact Centre) are essentially the front-door service to adult social care (ASC) and are responsible for screening referrals, redirecting cases where appropriate and undertaking an initial assessment for new referrals into ASC. The team can arrange immediate services where an urgent need has been identified. This might include a package of care, alongside onward referrals to services such as specialist deep cleans or TECH enabled equipment. 

The team responds to crisis situations for residents who are already known to adult social care and receiving services. This however excludes referrals that require a safeguarding or out of hours response, or if the person is admitted into hospital, we have other teams who are responsible for these roles.  

Assessments are completed through a combination of telephone calls or online meetings and face to face assessment. This may include referrals where there are concerns around a person’s mental capacity (decision making ability), or serious concerns about their well-being such as hoarding or self neglect.  

You will be able to demonstrate knowledge of Adult Social Care and evidence your experience of working in an Adult Social Care service. 

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 24 July 2024 (22.59)

Interview date: To be confirmed.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk