Information Officer – Children and Families Service

Job details

Salary - Grade
GBP £30,063 to £31,155 30063 - Scale 6
Contract Type
Contracted Hours
Full Time - 36 hours per week
DBS Required
Children & Education
Children & Families Service
Closing date

Children and Families Services are currently recruiting for the opportunity of Information Officer within the CFS Directorate. This exciting and varied role will be pivotal to the successful provision of a first class business support service and supporting CFS practitioners to provide excellent services to children and families in Hackney. 

Based within the Multi Agency Safeguarding Hub (MASH), you will be part of the single ‘front door’ for Children and Families Services, supporting the provision of an effective safeguarding response to professionals and members of the public who are concerned about a child’s welfare and/or requesting services to meet identified needs.

You will provide robust scrutiny of information held on a range of IT systems, assisting in the timely and efficient processing of referrals, decisions and actions. The post will play a key role in supporting the development of the service and contributing to the overall effectiveness of referral and support mechanisms for services to children in Hackney. 

You will carry out a number of key administrative duties vital to the efficient running of the service. Using your skills to prioritise and organise, you will support MASH in the delivery of its objectives and play a key role in the identification and sharing of information to support the management of risk. 

Successful candidates will be:

– Able to work flexibly, both individually and as part of a team

– Experienced in providing and managing information and dealing with phones calls to the  CFS from partner agencies and community

– Able to collate and progress accurate information and to understand demands of the “front door” in CFS

– Able to present complex information in a timely manner and in a variety of formats including Google documents, sheets and Google slides.

– Able to communicate confidently, effectively and assertively with people at all levels, verbally and in writing

– Able to manage a variety of demanding tasks simultaneously to achieve deadlines and targets

An enhanced DBS check is required.

If you share our values and are ready to be part of our exciting journey please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

This application process replaces a supporting statement.

Closing date for applications: 18 August 2022

Interview date: 06 September 2022


We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available