Job details

Salary - Grade
GBP £46,053 to £48,063 46053 - PO3
Market supplement
Contract Type
Fixed Term / Secondment
Contract Length
15 months
Contracted Hours
Full Time - 36 hours per week
DBS Required
Finance & Corporate Resources
Closing date

£46,053 – £48,063, plus a  £7,936 market supplement

About the team

Product teams at Hackney are part of the council’s newly integrated Customer Services, Digital & Data service. These agile teams are made up of business analysts, content designers, data analysts, delivery managers, digital analysts, interaction designers, product managers, user researchers, service designers, and software engineers.

What we do

Our vision is to create products that reduce time and effort for residents to access the services they need and inspire confidence in the council. We work with service areas across the organisation to create effective, user-centred digital products and services. 

We design, test, implement and iterate products for thousands of internal users, as well as for nearly 280,000 residents. We also manage over 50 contracts for digital and technology services with third party suppliers.

About the role

As an Interaction Designer, you will be working as part of a multi-disciplinary team to support services which meet the needs of specific groups of people, working closely with the Benefits and Homelessness Prevention service.

You’ll absorb large amounts of conflicting information and use it to produce simple designs, leading to improved experiences for users. 

You’ll speak up for users, whether they are residents or staff, and use data and research to make sure our products and services meet their needs.

You’ll listen to and interpret stakeholder needs, manage expectations, and facilitate difficult discussions. You’ll use prototyping to spark conversations, shift thinking and inspire collaboration.

You’ll be trusted to make good decisions, recognise when to ask for further guidance and support, and interpret evidence-based research and incorporate this into your work.

You’ll play an active role in the development of our research and design community of practice, learning from and sharing with others. 

About you

We value empathy, open mindedness and a real passion for delivering good public services. 

The role will suit you if you’re an interaction designer who wants to make a positive difference to people’s lives, solving users’ problems with products we’re proud of.

You will have worked on multiple products and services which deliver value for users and take a user-centred approach to problem solving.

You can collaboratively prototype, develop design patterns, and employ diverse prototyping methods effectively.

You’re able to develop static HTML and CSS prototypes, ensure responsiveness for various screen sizes, and manage versioning and hosting.

You have experience collaborating with user researchers, service designers and content designers. 

You will represent user perspectives, prioritise understanding user needs, and provide guidance on effective research methods and tools.

You’ll have a good understanding and working knowledge of the Government Digital Service (GDS) framework and will champion accessible and inclusive services.

You’re able to work in a fast-paced environment with a pragmatic approach, as part of  diverse, multidisciplinary agile teams, understanding the skills that each role brings and how to collaborate effectively. 

You have evidenced experience of communicating work effectively, showing impact and value.

Our priorities

  • Products that reduce time and effort for our residents
  • Products that enable internal staff to deliver outstanding public services
  • Using digital tools to transform services and create value for money.

What we love about working for Hackney

  • Doing work that has a positive impact on residents lives
  • Amazing colleagues who are brimming with enthusiasm and ideas to help improve the services we deliver
  • We are proud of having a diverse workforce that reflects our community
  • Flexibility of hybrid working and being able to have a good work-life balance
  • No one day is ever the same and you’ll get to work across a wide range of services.

In return you will benefit from:

  • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays
  • Membership of the excellent Local Government Pension Scheme
  • Standard 36 hour week (7.2 hours per day, Monday to Friday)
  • Wide range of learning and development opportunities
  • Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interest-free loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.

Where we work
We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many of us come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.

Contact us

If you’d like an informal chat about the role, you can speak to Silvia Kirk, Senior Delivery Manager. Message her at:

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 10 March 2024 (22:59)

Interview date: To be confirmed

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: