Leasehold Services Officer x 2 (Leasehold and Right To Buy Services)

Job details

Salary - Grade
GBP £29,544 to £30,618 29544 - Scale 6
Contract Type
Fixed Term / Secondment
Contract Length
1 year
Contracted Hours
Full Time / Part Time - 18-36 hours per week
DBS Required
Neighbourhoods & Housing
Housing Services
Closing date

12 Month Fixed Term Contract / Secondment Opportunity

1 x (Full time opportunity – 36 hours per week)

1 x(Part time opportunity -18 hours per week)

Our Leasehold & Right to Buy Services (LRTBS) is changing to enable the team to fully meet evolving customer needs including the delivery of 1,800 new leasehold homes across the borough. This is an exciting and challenging time for the team to extend its knowledge and skills and provide customers with excellent service. It is also an ideal time for you to join us.

We are looking for well organised officers with good attention to detail to help the team to effectively deal with a range of customer enquiries. With housing in London under extreme pressure, maximising our income is an important way of improving services.

Your excellent administrative and IT skills will enable you to provide the team with comprehensive support including, making payment arrangements, replying to customer correspondence and ensuring the accurate and timely update of accounts in accordance with legal requirements, i.e. Deeds, Alterations,  Certificate of Compliance and Probate.

Your excellent organisational skills will help the team maximise income through the effective recovery of service charges, major works, reserve fund contributions,and rent.

We are looking for someone who has  experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload. 

We need people with strong customer services and prioritisation skills to provide an excellent service to London Borough of Hackney’s leaseholders, shared owners and freeholders across the borough. To thrive in this role you will need a flexible approach and be able to work well under pressure.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. 

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. Please indicate on your application whether you are applying for the full time, part time position or both.

Closing date for applications: 26 January 2022

Assessment date: 07 February 2022

Interview date: 08 February 2022

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available