Project and Business Support Officer (Parking and Markets)

Job details

Salary - Grade
GBP £29,544 to £30,618 29544 - Scale 6
Contract Type
Contracted Hours
Full Time - 36 hours per week
DBS Required
Neighbourhoods & Housing
Public Realm
Closing date

Hackney Council is looking for someone who is highly organised, enjoys being part of a team and is able to work in a pressurised environment to join our parking team. Managing parking is an important way we make Hackney greener, safer and cleaner so we are looking for the right person to help contribute to this.

As a Project and business support officer, you will be responsible for assisting with the delivery of key parking projects, monitoring external contractors and providing administrative support for managers within your team. You will also be responsible for administering all aspects of the council’s disabled bay service, ensuring the service is delivered efficiently and to a high standard at all times achieving high levels of customer satisfaction. 

You must have previous experience of providing project support for a variety of projects being run simultaneously. You will also need experience of providing administrative support to team managers on a daily basis including the monitoring of multiple inboxes, ensuring queries and complaints are responded to in a timely manner.

You will need to have excellent communication skills as you will be dealing with queries from our diverse community of residents and businesses. You will need to respond clearly to emails and telephone requests and build close relationships with other Council departments. You will have the ability to investigate complex queries and provide a fair outcome to our customers. 

You will need basic financial management experience to be able to raise purchase orders, pay invoices and track open purchase orders on behalf of the team. You should have an understanding of a variety of IT packages, specifically Google suite. You will have previous experience of using spreadsheets to record information accurately and analyse the data when required. 

You will take responsibility for continually improving our service performance to meet the varying demands of our customers, ensuring we get it right the first time.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

Closing date for applications: 27 January 2022

Interview date: 09/10 February 2022

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: