Job details

Salary - Grade
GBP £57,177 to £59,220 57177 - PO7
Market supplement
£3,384 per annum
Contract Type
Fixed Term / Secondment
Contract Length
24 months/ 15 months
Contracted Hours
Part Time - 21.6 hours per week
DBS Required
Finance & Corporate Resources
Closing date

£57,177 – £59,220 plus a £3,384 market supplement (pro-rata)

About the team

Product teams at Hackney are part of the council’s newly integrated Customer Services, Digital & Data service. These agile teams are made up of business analysts, content designers, data analysts, delivery managers, digital analysts, interaction designers, product managers, user researchers, service designers, and software engineers.

What we do

Our vision is to create products that reduce time and effort for residents to access the services they need and inspire confidence in the council. We work with service areas across the organisation to create effective, user-centred digital products and services.

We design, test, implement and iterate products for thousands of internal users, as well as for nearly 280,000 residents. We also manage over 50 contracts for digital and technology services with third party suppliers.

About the role

As Senior Content Designer you will be working as part of a multi-disciplinary team to support services which meet the needs of specific groups of people, working closely with the Benefits and Homelessness Prevention service and Public Health.

You’ll work alongside colleagues as an expert practitioner to develop content strategy, document and understand user needs, and design, implement and test content to meet those needs.

You’ll use and contribute towards our design system and play an active role in the development of our research and design community of practice, learning from and sharing with others. You’ll work on recruitment and coaching of more junior members of the team.

We are recruiting to two different roles within the Targeted Services product team. One will work closely with council’s Public Health team on our Find Support Services application, which collates information about local voluntary and community sector organisations (VCSOs) and displays it across digital platforms, the primary product is a website.

You will have ownership and responsibility for growing the product’s reach and bringing the website and its associated data to life.

Working with partners in the voluntary and health sectors, you will be responsible for developing relationships that showcase the impactful work organisations across Hackney and the City of London are doing to support residents.

The second role will work closely with colleagues in the Benefits and Homelessness Prevention Services across a portfolio of products and digital services.

Both roles drive responsibility for content quality, and foster a culture of continuous improvement while guiding and directing junior colleagues. You’ll champion good content design, sharing why it’s important and how it benefits everyone.

About you

We value empathy, open mindedness and a real passion for delivering good public services.

The role will suit you if you’re a content designer who wants to make a positive difference to people’s lives, solving users’ problems with products and services to be proud of.

You have extensive experience of what good content design looks like and have worked on multiple services and products which deliver value for users.

You can prototype with paper sketches or digital tools to bring concepts to life and get user feedback. You’ll be competent in creating user stories, user journeys and process maps, as well as tone of voice guidance, content standards and style guides.

You have experience in coaching more junior members of the team, teaching subject matter experts what good content looks like, and creating guidance for content design best practice.

You have experience of different types of ways to gather feedback or approach research, for example, usability testing with prototypes, focus groups and A/B testing, and collaborative approaches such as co-design.

You’ll have a good understanding and working knowledge of the Government Digital Service (GDS) framework and will champion accessible and inclusive services.

You’re able to work in a fast-paced environment with a pragmatic approach, as part of diverse, multidisciplinary agile teams, understanding the skills that each role brings and how to collaborate effectively.

You can proficiently negotiate, influence, and maintain long-term strategic stakeholder relationships, focusing on user needs and clear communication.

Our priorities

  • Products that reduce time and effort for our residents
  • Products that enable staff to deliver outstanding public services
  • Using digital tools to transform services and create value for money.

What we love about working for Hackney

  • Doing work that has a positive impact on residents’ lives
  • Amazing colleagues who are brimming with enthusiasm and ideas to help improve the services we deliver
  • We are proud of having a diverse workforce that reflects our community
  • Flexibility of hybrid working and being able to have a good work-life balance
  • No one day is ever the same and you’ll get to work across a wide range of services.

In return you will benefit from:

  • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays
  • Membership of the excellent Local Government Pension Scheme
  • Standard 36 hour week (7.2 hours per day, Monday to Friday)
  • Wide range of learning and development opportunities
  • Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interest-free loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.

Where we work

We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many of us come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.
Contact us

If you’d like an informal chat about the role, you can speak to Senior Delivery Manager, Silvia Kirk. Message them at:

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 10 March 2024 (22:59)

Interview date: to be confirmed

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: