Job details

Salary - Grade
GBP £46,053 to £48,063 46053 - PO3
Market supplement
Contract Type
Contracted Hours
Full Time - 36 hours per week
DBS Required
Finance & Corporate Resources
Customer Services
Closing date

£46,053 to £48,063 plus market supplement of £6,389

About the team

Our product teams at Hackney Council are part of Customer Services, Digital and Data. Our agile teams are made up of business analysts, content designers, data analysts, delivery managers, digital analysts, interaction designers, product managers, user researchers, service designers, and software engineers.

What we do

Our vision is to create products that reduce time and effort for residents to access the services they need and inspire confidence in the council. We work with service areas across the organisation to create effective, user-centred digital products and services. 

We design, test, implement and iterate products for thousands of internal users, as well as for nearly 280,000 residents. We also manage over 50 contracts for digital and technology services with third party suppliers.

This role would be based in the the Housing product team, which is responsible for:

  • Building maintenance and estate environment  
  • Resident safety 
  • Housing transformation
  • Property and asset management
  • Tenancy and leasehold services.


About the role

As a service designer, you will design the resident journey when accessing council services. 

To do this you will:

  • visualise and prototype services and interactions, using a range of methods
  • help teams understand the wider context of what they’re working on and how it fits into a service for residents
  • interrogate, improve and create the backend systems and processes needed to support services
  • use and create new design patterns
  • help identify insights and needs, and translate them into designs.


About you

We don’t expect you to tick every box on our job description. The role will suit you if:

  • You are, or have been, a service designer who wants to make a difference
  • Or you’ve done a different role with relevant skills, and are interested and willing to learn
  • Have experience in journey or service mapping, prototyping, and design systems
  • Can work in a fast-paced environment, as part of a multidisciplinary, diverse team.


Our priorities 

  • Products that reduce time and effort for our residents
  • Products that enable staff to deliver outstanding public services
  • Using digital tools to transform services and create value for money.


What we love about working for Hackney

  • Doing work that has a positive impact on residents’ lives
  • Amazing colleagues who are brimming with enthusiasm and ideas to help improve the services we deliver
  • We are proud of having a diverse workforce that reflects our community
  • Flexibility of hybrid working and being able to have a good work-life balance
  • No one day is ever the same and you’ll get to work across a wide range of services.


In return you will benefit from:

  • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays
  • Membership of the excellent Local Government Pension Scheme
  • Standard 36 hour week (7.2 hours per day, Monday to Friday)
  • Wide range of learning and development opportunities 
  • Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interest-free loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.


Where we work

We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.

Talk to us or ask any questions 

If you’d like an informal chat about the role, you can speak to Alex Bates, Lead Service Designer, email him at: 

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. 

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 4 March 2024 (22:59 pm)

Interviews Date:  To be confirmed

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available