Service Support Officer – Children & Families Service

Job details

Salary - Grade

GBP £29,544 to £30,618 29544 - Scale 6

Contract Type

Permanent

Contracted Hours

Full Time - 36 hours per week

DBS Required

No

Department

Children & Education

Service

Children & Families Service

Closing date

27/06/2021

Hackney Children and Families Service (CFS) is currently recruiting Service Support Officers to be located within the Safeguarding and Reviewing Team. This exciting and varied role will be pivotal to the successful provision of a first class business support service and supporting CFS practitioners to provide excellent services to children and families in Hackney.

As a Service Support Officer within the Safeguarding and Reviewing Team, you will support the service to deliver efficient and effective services to children and families whilst working at the forefront of best practice. As a Service Support Officer you must be used to working to tight deadlines within a fast paced environment.

You will be responsible for the smooth running and organisation of the business support duties within the service. Notably this will include supporting the administration of key decision making panels, so you will have experience of coordinating and providing excellent administrative support to high level meetings. You will also be responsible for other administrative duties within the service, including ensuring data is accurately recorded and processing of financial transactions in accordance with the Council’s policy and procedures. You will understand the needs of vulnerable children and families and work in a sensitive and confidential way.

Candidates must have experience of managing competing priorities, be proactive and used to working as part of a team as well as on their own initiative in a busy working environment. The role may also be required to undertake research or special projects on behalf of the team/service as directed by the Business Manager or Team Leader.

You will be:

-Be dynamic and an enthusiastic team player

-Be innovative and committed to change

-Passionate about supporting front line staff to achieve the very best outcomes for children in Hackney.

-Work flexibly, both individually and as part of a team

-Demonstrate an excellent understanding of the attributes and skills required to take accurate and timely minutes, and experience of taking minutes for high level statutory panels.

-Have excellent communication skills and be highly organised

-Be proficient in using ICT, including bespoke databases and G-Suite products

-Prepare and collate financial information, write letters, and help to prepare reports, alongside general administrative tasks

-Collate, analyse and update data from internal and external sources

-Synthesise and accurately record high quality systemic discussions concerning children and families in a timely manner

-Communicate confidently, effectively and assertively with people at all levels, verbally and in writing.

-Manage a variety of demanding tasks simultaneously to achieve deadlines and targets.

-Have a proven track record of successful delivery of a variety of administration services including the organisation of office systems

If you have any further questions about this role, please contact Lawrence Jones, Service Support Manager via email: Lawrence.Jones@hackney.gov.uk

If you share our values and are ready to be part of our exciting journey please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

This application process replaces a supporting statement.

Closing date for applications: 27 June 2021 

Interview date(s): To be advised 

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available hackneyworksjobs@hackney.gov.uk