Job details

Salary - Grade
GBP £35,298 to £36,579 35298 - SO2
Contract Type
Fixed Term / Secondment
Contract Length
1 year FTC (Mat Cover)
Contracted Hours
Full Time - 36 hours per week
DBS Required
No
Department
Climate, Homes and Economy
Service
Public Realm
Closing date
22/05/2022

12 Months Fixed Term Contract / Secondment Opportunity (Maternity Leave)

Hackney Council is looking for someone who is highly organised to join our parking team on a one year fixed term contract. Managing parking is an important way we make Hackney greener, safer and cleaner so we are looking for the right person to help contribute to this.

As a Suspensions Officer, you will make sure any suspension applications are processed correctly and within our agreed timescales. You will take responsibility for continually improving our service performance to meet the varying demands of our customers, ensuring we get it right first time. 

You will need to have excellent communication skills as you will be dealing with queries from our diverse community of residents and businesses. You will need to respond clearly to emails and telephone requests and build close relationships with other Council departments. You will have the ability to investigate complex queries and provide a fair outcome to our customers. 

You will need basic financial management experience to be able to raise invoices, credit notes and issuing refunds. You should have an understanding of a variety of IT packages and be able to process new applications and record accurate details on our systems.

We need someone who has previous parking experience who enjoys being part of a team, yet is able to motivate themselves and prioritise their own workload within a pressurised environment.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

Closing date for applications: 22 May 2022

Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworksjobs@hackney.gov.uk