Business Change Analyst (Housing Transformation)

Three Year Fixed Term Contract / Secondment Opportunity

Hackney’s Housing Service is entering a period of exciting change, beginning the implementation of NEC Housing as the next phase of our cyber attack recovery whilst ensuring the services we deliver are truly resident-centric. To do this, we are building a multidisciplinary team across our Housing and ICT teams blending expertise in social housing, service design, data and technology.

The team will work with colleagues across the Housing service to deliver improved services for residents. In this role you’ll be leading business change activity for new and redesigned services to understand user needs and technical requirements, identify opportunities to better serve residents and support staff through the subsequent change and technology adoption.

You will have experience of working as a Business Analyst in multidisciplinary teams to design, test and build services, improve service delivery and fully embed change in operational teams, all in a social housing context. You’ll be proficient in process mapping, identifying areas for improvement by developing insights from multiple data sources.

Just as important as your background is your mindset – we’re committed to putting residents at the heart of what we do and designing and delivering inclusive services that work for everyone. You’ll need to be committed to doing the best for local people and share our values of being open and inclusive, ambitious and proud, and pioneering and proactive.

Hackney is one of London’s most diverse and exciting communities. With a new Corporate Transformation Strategy adopted and a cross council transformation programme being developed, there’s never been a more exciting time to work in Hackney.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you have the technical skills and want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 27 April 2025 (22.59)

Interview and assessment date: 09 May 2025

Previous applicants within the past six months need not apply.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk