Business Support Officer

As the Business Support Officer (staffing) you will bolster the provision of comprehensive administrative and systems support to service including the coordination and provision of various returns to both internal and external departments including Human Resources and the Council’s Payroll provider.

You will support operational managers to manage their staff members by providing advice guidance and signposting them to the various HR policies and procedures. You will also bolster the links between operational managers and our colleagues within the Corporate Payroll Team in order to help resolve payroll related matters and or disputes.

To excel in this role, you will need to be an excellent communicator with an ability to forge strong working relationships with operational staff, managers and colleagues across the various support services for example within the HR Business Partnering and Payroll team.

You must be adept at dealing with challenging situations in a sensitive manner and be able to use IT systems effectively. You will have a strong commitment to ensuring we meet our obligations under the General Data Protection Regulations including maintaining confidentiality around staff related issues.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 27 October 2024 (22:59)

Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk