Customer Administration Officer

12 Month Fixed Term Contract / Secondment Opportunity

An opportunity has arisen to appoint a Fixed Term Customer Administration Officer to provide administrative support to the Tenancy and Home Ownership Service Division covering a wide range of areas, supporting Climate, Homes and Economy Department within the London Borough of Hackney.

The role requires the successful candidate to provide excellent levels of administrative support including general financial administration, minute taking, allocation of external correspondence, complaints, freedom of information and access to service requests. The processing and issuing of essential user estate parking permits, so an awareness of the importance of confidentiality is paramount.

The ideal candidate should work well in a pressurised and fast paced environment. You must have a flexible approach to your work whilst being able to plan and prioritise workloads efficiently and effectively to ensure that tight deadlines are met in a hybrid role. In this role it is crucial for you to maintain high levels of service standards at all times, whilst also possessing an understanding and commitment to promoting and implementing the Council’s Equal Opportunities policies.

You must also possess in-depth knowledge and experience of using Google Suite Applications; in particular Google documents, Google sheets, Google drive and GMail. Experience of using Cedar, OneCase is desirable. You will also have good awareness of and an understanding of budget and financial systems.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

It is also essential that you include a supporting statement (no more than two sides of A4), addressing how your skills, knowledge and experience meet all aspects of the post, as indicated in the job description and person specification.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 02 March 2025 (22.59)

Interview and assessment date: 14 March 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk