HEALS Support Staff

Support Staff – Hackney Education Alternative Learning Service (HEALS) 

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Hackney Education Alternative Learning Service (HEALS) 

HEALS is a new service forming part of Hackney Education. HEALS is our commitment to doing things differently for children and young people who are facing barriers to their learning. We know that for some children, the path through school isn’t always straightforward. Whether it’s due to social, emotional, mental health or physical needs which can impact on school attendance, some students need extra support to stay connected to their education and their friends. 

HEALS brings together specialist teams – including experts in mental health, teaching, and special educational needs – to work as one “wrap-around” service. Our goal is simple: to make sure your child receives the right support, in the right place, at the right time. 

HEALS Support Staff 

Support Staff within HEALS will plan, prepare, and deliver interventions for individuals and small groups. This includes assessing pupil progress, recording observations, providing feedback to teachers, and adapting materials to support students with special educational needs (SEN) A significant aspect of the role involves promoting pupil and parental voice. You will be expected to organise and lead parent groups, attend Team Around the Child meetings, and act as a representative for children and parent voice. Responsibilities include acting as a lead first aider at the HEALS Hub, supporting the induction and transition process for new students, and assisting in the development of the curriculum. You will also input and manage data regarding families and children using council systems. 

This role will start on 2nd September, is term time only, and we have 2 positions available. 

If you would like to find out more information, please email heals@hackney.gov.uk

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 28 June 2026 (22.59)

Interview date: 09 July 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk