Learning & Development Officer

12 Months Fixed Term /Secondment Opportunities (2 Officers)

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

The Learning and Development Team is part of the Benefits and Homelessness Prevention Service. The service is high performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service.

The London Borough of Hackney has one of the highest Housing Benefit caseloads in London and receives on average of nearly 4,000 homelessness approaches a year. To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field.

We are looking for an exceptional Learning and Development Officer. You will spend most of your time delivering training in person and designing courses to meet the needs of Benefits and Homeless Prevention, Customer Services and Revenues teams.

You will work as part of a team and will be responsible for devising and creating training programmes, includes a mixture of system, legislative, policy, process and interpersonal skills.

You will manage and agree on priorities, being proactive in your approach to meet demands and able to work under pressure.

You will be proactive and highly organised in the delivery of training for staff at all levels, with a track record of successful outcomes and experience of training/learning and development.

It is essential that you have excellent communication, customer service, and time management skills as well as a flexible, adaptable, and inclusive approach.

You must be self-motivated, innovative, and creative and understand the challenges facing the Council, with the ability to carry out your own research from which develop a training course and review/evaluate the learning of individuals or groups.

You will also have excellent technical skills, be proficient in Google applications, and are enthusiastic about learning new systems and updating your knowledge relating to changes in policy and legislation.

Requirements of the role

• Demonstrate a high level of knowledge and understanding of Housing Benefit and/or Homelessness Reduction and Prevention
• Identify training and development needs within the service through analysis and regular consultation with stakeholders.
• Proven track record of designing course content to meet specific objectives.
• Excellent presentation, facilitation and organisation skills
• Collaborative approach and ability to influence and advice at all levels.
• Enthusiasm, drive and integrity
• You should enjoy working as part of a team and be flexible to meet the demands of the service

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 22 June 2025 (22.59)

Interview and assessment date: W/C 07 July 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk