Payroll Pensions Officer

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Our payroll service provides HR and Payroll services to Hackney Council and commercially traded services with a number of external customers.

As a member of the Payroll Service, you will provide an efficient and effective payroll support and administration service to the Council, Traded Services, including Schools and Teachers.

As Payroll Pensions Officer you will provide a customer-focussed service to every customer whether internal or external and ensure that issues are resolved on the first occasion wherever possible.

In this role you will work collaboratively across the whole HR function to deliver HR-wide strategic projects. You will provide specialist support to the Payroll Team in the provision of an effective, efficient Payroll Pension Administrative Service, to both Internal and External Stakeholders.

This role is also responsible for the running and submission of MDC/MCR files for schools and Traded Partners, including the calculation of payments of the contribution funds to Teacher pensions, Traded Services and provision of reports.

The successful candidate will:

– Be able to demonstrate a clear understanding of excellent customer relations and high-level customer service skills to actively manage the expectations of managers.

– Have attention to detail to ensure accuracy of documents issued and data recorded.

– Deal with conflicting demands whilst maintaining a high level of customer care to managers and service users.

– Have experience in providing advice and support to managers and employees on all Payroll and Pensions matters.

– Have experience in using information technology, Microsoft Office, or G-Suite Applications, to set up records and provide management information.

– Have experience in supporting Payroll, Pensions, or HR services through administration

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 21 September 2025 (22:59)

Interview and assessment date: W/c 29 September 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk

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