Senior Digital Analyst – ICT

£55,158 to £56,151 plus £3,494 pa market supplement

About the role

As a Senior Digital Analyst in the ICT Enterprise Systems Team, you will lead on implementation and strategies for the continuous improvement of the council’s business critical systems.

The team maintains and develops systems and solutions to meet the needs of local people, businesses and council staff. This includes technology and systems which serve some of our most vulnerable residents.

Our mission is to deliver a high quality user experience across all ICT services, including providing fit for purpose systems and guidance, high standards of accessibility, availability, usefulness and excellent customer service.  

We are looking to fill a Senior Digital Analyst position primarily supporting the HR & payroll system, but will also develop other processes and systems in line with the roadmap across other ICT product teams.

Your key responsibilities may include some of the following:

• Support, maintain and develop iTrent and Talentlink. Working as part of a multi-disciplinary product team to improve and integrate technology and other systems in a secure and robust manner
• Support users to get full value from our digital tools, helping them find the simplest, most secure way of achieving their goals. Ensure systems and services are functional, operational, secure and provide good customer journeys
• Reporting requirements – manage and coordinate the collation of workforce information and analysis, production of reports, datasets and dashboards using a wide range of data

• Liaise with internal teams (e.g. Google support team for SSO deployment) or with external software vendors about the development of system enhancements to overcome known problems or fulfil new user requirements
• Develop and improve internal processes between the HR and other systems that have touch points in order to streamline the starters and leavers process
• Champion the adoption of best practice and methodologies within the organisation
• Build relationships with key stakeholders to establish best practices in service delivery
• Manage and mentor colleagues, fostering a culture of collaboration and excellence. 

About you

We don’t expect you to tick every box on our job description. The most important things we are looking for are:

• Essential – minimum of 5 years experience supporting, configuring and significantly developing iTrent processes and application software
• Essential – minimum of 5 years of experience using various tools including business objects to produce reports fulfilling workforce reporting requirements to inform analysis, decision making and statutory reporting
• Expertise in systems support or administration, maintaining, developing and reporting of other large ERP systems
• Understanding of application lifecycle and product life cycle
• Third party vendor management of applications that are externally hosted
• Knowledge of ITSM framework (user management, service and change management)

• Working in an Agile way, applying an agile mindset to all aspects of delivering service
• Excellent communication skills – you will be supporting council staff as well as liaising with senior stakeholders / system owners and external suppliers
• Organised – you may be responsible for multiple applications serving our residents’ needs or internal users with complex business requirements
• Prioritisation skills – you will be supporting thousands of internal users and prioritising needs with resource management
• Sincerity and integrity – you can demonstrate that you work with honesty, trust and a ‘one’ organisation approach
• Experience of positive and effective teamwork – line managing and mentoring colleagues

Our priorities

Over the next year the team’s priority areas of focus will be:

• Develop and maintain our business critical applications whilst implementing user-centred improvements
• Integrating the HR system with other systems (ie Google platform) to streamline and create a more effective starters and leavers process for the council
• Working with our third party hosted vendors to plan the process of moving the applications to cloud based technologies
• Supporting services to deliver their business plans.

What we love about working for Hackney

• Doing work that has a positive impact on residents’ lives
• A diverse workforce that reflects our community
• Flexibility of hybrid working and being able to have a good work-life balance
• No one day is ever the same and you’ll get to work across a wide range of services.

In return you will benefit from:

• A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays
• Membership of the excellent Local Government Pension Scheme
• Standard 36 hour week (7.2 hours per day, Monday to Friday)
• Wide range of learning and development opportunities
• Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interest-free loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.

Where we work

We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.

Talk to us or ask any questions

If you’d like an informal chat about the role, email the Head of ICT Enterprise Systems on: Sabhia.Malik@hackney.gov.uk

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 08 December 2024 (22:59)

Interview date: January 2024

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk