Assistant Director Customer Services, Digital and Data – ICT
Permanent – Full Time (36 hours per week)
Salary £107,774 – £114,947 per annum
Find yourself in London’s best borough
Hackney captures everything great about London in seven square miles. We’re proud of our reputation for innovation, inclusivity and diversity.
We’re looking for a bold leader to join Hackney Council as Assistant Director of Customer Services, Digital & Data. This is a high impact role at the heart of how our residents and businesses experience the council from supporting those in crisis to celebrating life’s biggest milestones. You’ll lead passionate teams delivering over a million customer interactions a year across our contact centre, service centre and digital channels.
You’ll be responsible for driving real change combining data, design and technology to radically improve services and build end to end customer journeys that just work. We need someone ambitious, collaborative and curious. Someone who listens deeply, challenges the status quo and puts residents first every time. If you thrive on complexity and care about making things better for people, this is your opportunity to make a difference where it matters most.
Hackney is a place like no other diverse, dynamic and powered by public service. We offer flexible working, a generous holiday package, pension, development opportunities and staff benefits and a culture that values learning, balance and inclusion.
If you’d like an informal chat about the role, please email our Director, rehana.ramesh@hackney.gov.uk to book a call.
Closing date for applications: 21 September 2025 (22:59)
Interview: W/c 13 and 20 October 2025
Click here for further information and to apply.
