Associate Content Designer

18 Month Fixed Term Contract / Secondment Opportunity

£37,575 – £38,769 pa, plus a  £4,029 pa Market Supplement

About the role

As an Associate Content Designer in the Customer Experience team, you will work alongside colleagues to make sure that residents can easily find accurate, useful information on the council website (hackney.gov.uk)

To do this, you will:

• Work with another Associate to respond to content design requests from across the          council, received via our website inbox
• Work with colleagues to make sure content aligns with our playbook guidelines
• Follow content design guidelines and seek advice from our communities of practice
• Understand who your stakeholders are and the importance of managing relationships        with them
• Work as part of a multidisciplinary team to design user-centred content
• Contribute to our team roadmap to deliver a website that works for residents.

About you

We don’t expect you to tick every box on our job description. The most important things we are looking for are:

• Experience and relevant skills in content design, and/ or willing to learn
• Desire to make a difference to people and communities in Hackney
• Ability to work collaboratively within a multidisciplinary and diverse team
• Ability to develop and maintain good working relationships with stakeholders, advocating    for clear, accessible content based on resident needs.

About the team

The Customer Experience team is part of Customer Services and ICT. We’re made up of service designers, user researchers, product managers, data analysts, and software engineers. We formed in 2021, and have done some great work since, including:

• Improving content on hackney.gov.uk
• Improving digital access at Adult Social Care services
• Reviving our Single View product
• Doing a discovery on digital accessibility across online services.

We’re now looking to grow the team and recruit a number of roles, including this one. 

What we do

Our vision is to help residents get the best possible services from the council. We help people find information, use services, and get support in a way that works for them. To do this we:

• Manage Hackney.gov.uk
• Partner with Customer Operations
• Work with teams from across the council
• Follow the methods set out in the Government Service Manual.

What we love about working for Hackney

Some things we love about working for Hackney: 

• Doing work that has a positive impact on residents’ lives
• Amazing colleagues who are brimming with enthusiasm and ideas to help improve the        services we deliver
• We are proud of having a diverse workforce that reflects our community
• Flexibility of hybrid working and being able to have a good work-life balance
• No one day is ever the same and you’ll get to work across a wide range of services.

In return you will benefit from:

• A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank    holidays
• Membership of the excellent Local Government Pension Scheme
• Standard 36 hour week (7.2 hours per day, Monday to Friday)
• Wide range of learning and development opportunities 
• Comprehensive range of staff benefits such as childcare vouchers, new technology              schemes, Cyclesheme, interest-free loans on annual travel cards, discounts at leisure          centres (Better), restaurants, shops and other local establishments. 

Where we work

We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.

Talk to us or ask any questions 

If you’d like an informal chat about the role, you can speak to Laura McAllister, Product Manager. Contact her via email: laura.mcallister@hackney.gov.uk

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 12 May 2024 (22:59)

Interview date: 27 May 2024

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk