Digital Analyst – ICT

£41,472 – £42,510, plus market supplement of £5,770

About the role

Digital Analysts are key roles in the council’s newly integrated Customer Services, Digital & Data service. 

The team maintains and develops business critical systems to meet current and future needs of local people, businesses and council staff. This includes technology which serves some of our most vulnerable residents.

Our mission is to deliver a high quality user experience across all ICT services, including providing fit for purpose systems and guidance, and high standards of accessibility, availability, usefulness and customer service. 

We are looking to fill a Digital Analyst position in our Liveable Hackney team. Key responsibilities include:

• Supporting users to get full value from our digital tools, helping them find the simplest and most secure way of achieving their goals
• Supporting, maintaining and developing business critical applications and systems
• Working as part of a multi-disciplinary product team to support, maintain and develop applications and systems that enable people to access Parking & Markets, Planning and Building Control, and Environmental Services functions online.

About you

We don’t expect you to tick every box on our job description. The most important things we are looking for are:

• Expertise in systems support or administration, maintaining or developing systems – especially large scale applications
• Experience of IT Service Management (ITSM) – service management, problem management, user support
• Experience of 3rd party vendor management – liaising with suppliers to manage applications that are externally hosted

• Experience of testing techniques (UAT scripting) – to plan and execute system functionality tests 
• Working in an Agile way, applying an agile mindset to all aspects of your work
• Excellent communication skills – you will be supporting council staff as well as liaising with senior stakeholders/ system owners and external suppliers
• Organised – your team may be responsible for multiple applications serving our residents’ needs or internal business requirements
• Prioritisation skills – you will be supporting thousands of internal users and prioritising needs 
• Sincerity and integrity – you can demonstrate that you work with honesty, trust and a ‘one’ organisation approach.

Our priorities

Over the next year, our priority areas of focus are:

• Developing and maintaining our business critical applications whilst implementing  user-centric improvements
• Supporting services to deliver their business plans
• Driving process and system improvements to deliver efficiencies within the council
• Adopting pioneering and innovative technologies.

What we love about working for Hackney

Some things we love about working for Hackney: 

• Doing work that has a positive impact on residents’ lives
• A diverse workforce that reflects our community
• Flexibility of hybrid working and being able to have a good work-life balance
• No one day is ever the same and you’ll get to work across a wide range of services.

In return you will benefit from:

• A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays
• Membership of the excellent Local Government Pension Scheme
• Standard 36-hour week (7.2 hours per day, Monday to Friday)
• Wide range of learning and development opportunities 
• Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interest-free loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.

Where we work

We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many teams come in more frequently to meet business requirements. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.

Talk to us or ask any questions 

If you’d like an informal chat about the role, you can speak to Samuel Broad, Senior Digital Analyst. Contact them via: samuel.broad@hackney.gov.uk

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications:  24 November 2024 (22.59)

Interview date: W/C 9 December 2024

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. 

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk