Director ICT, Digital & Customer Services

A better Hackney for everyone. A greater opportunity for you.

Diverse, vibrant, creative, exciting and adaptable. This is Hackney. Capturing the very best of London in seven square miles, ours is an incredible borough. With strong communities and residents from many backgrounds, we are proud to be a welcoming place for everyone. We celebrate our diversity and work relentlessly to be an actively anti-racist borough, where everyone feels a strong sense of belonging.

Over the past 20 years, we have built a reputation for excellence, innovation, ambition and delivering first class services for our residents. We’re leading the way in the fight for equity in Hackney. It is a great time to be part of Hackney as there is still much work to be done. With our ‘Working Together for a Better Hackney’ strategy, we have a large-scale transformation and improvement plan – and big ambitions for the people who live and work here. Working closely with our communities and our partners, we will tackle the challenges we face together. And we will do our utmost to make a better Hackney for everyone.

Our vision is to be a place for everyone. A place that celebrates diversity, and where residents and staff can feel proud, valued, included and involved. To help us achieve this, we look for people who share our values. People who are Inclusive, Pioneering, Proactive, Open, Ambitious and Proud.

As a Chief Officer, you will provide effective and inclusive leadership, contributing to the continuous improvement of digital transformation activity for technical solutions across the Council. With an overall responsibility for a £30 million budget, you will lead a range of functions and services to provide continuous improvement and actively promote the opportunities that technology presents for transformation of the organisation and the services provided for Hackney residents.

To apply, you will need strong and proven experience of successfully leading and aligning the development and delivery for all technical services and products. This includes the ability to manage a large team within a complex organisation, working across organisational boundaries, and aligning stakeholders and activities to achieve Corporate objectives. You will be able to lead on organisational improvement, with a sound track record of setting direction and inspiring teams to take the vision forward.

If you have the relevant skills, experience and knowledge, we look forward to receiving your application.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there you will be required to complete a question that asks you to detail how you meet the criteria of the role outlined in the job description based on your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

Closing date for applications: 26 November 2024

Interview date: 10 & 11 December 2024

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance on applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk