Family Information Service Officer

Hackney Education provides a range of services to support the education of children, young people and adults in our inner London borough. Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. Within our diverse borough we serve a wide range of children and young people. We have a particular focus on supporting less advantaged families: Hackney figures in the 10% most deprived boroughs in England on a number of measures.

Hackney Education’s key priority is to improve the life chances of every child, young person and learner: making Hackney the most forward looking education system in the UK, where schools, settings and partners provide an exciting environment which ensures inclusion and success for everyone. We see our borough as being one of the best places in the country for young people to grow, learn, develop and achieve –and one of the best places for colleagues to work and thrive in our education system.

Job title: Family Information Service Officer

Salary: Scale 6 – £36,345 to £37,437 (pro-rata)

Terms and Conditions: Part time (28 hrs per week), Fixed Term – 12 months (Maternity Cover)

We are looking for an enthusiastic and motivated individual to join our team in this challenging time. The successful candidate will have had experience of delivering high quality work within target time and be able to work with minimum supervision. You must have strong communication skills and excellent IT skills and be able to promote FIS services.

The post holder will:

• have strong customer service skills with the ability to deal sensitively with difficult situations and to communicate with people from a wide variety of backgrounds.
• work with our partners to ensure the provision of clear, informed and impartial advice is available for parents and carers in an accessible form at a local level.
• be keeping our management information system up to date with information about activities and services for children and young people.

Interested?

Please apply via the ‘Apply for job’ button at the bottom the page

Closing date: 1 June 2025 (22:59)

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people and people from a black and ethnic minority background as these groups are currently under represented in our workforce.

DBS check required for this role: No