Financial Inclusion Officer

12 Month Fixed Term Contract / Secondment Opportunity

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work, such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity and across the poverty divide.

We are looking for an enthusiastic and customer focused person to join our team. Our focus is to support our residents to maximise their incomes, claim the benefits they are entitled to, resolve complex benefits issues and manage their financial circumstances. This work will enable residents to better sustain their tenancies, deal with debts and navigate the cost of living crisis. 

About the role 

The role will involve:

– Working with residents to maximise their income through the take up of benefits and other support available.

– Helping residents to deal with debt issues and other financial issues.

– Assisting residents to resolve complex benefits related issues.

– Working in collaboration with other teams in the Council to help residents sustain their tenancies.

– Supporting residents to address their complex and additional needs, ensuring they have access to the support they require.

– Maintaining precise records in accordance with GDPR regulations.

– Staying updated on welfare benefits and any changes that may impact clients’ ability to make payments.

– Work in partnership with various departments and external agencies (DWP, JCP, Citizens Advice, etc.) to help customers sustain their accommodation.

What we are looking for

The successful candidate will have excellent communication and interpersonal skills, they will be resident focused with a drive to deliver an excellent service to them. Experience managing a complex caseload will be critical, you will be required to deliver our service via visits, face to face and over the phone. You will need to have a clear understanding of the welfare benefits system and experience working with residents who have complex and additional needs.

A Standard DBS check is required for this role.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

Closing date for applications: 12 April 2026 (22:59)

Interview date: W/c 27 April or 05 May 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk

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