Housing Business Intelligence Analyst (Housing Transformation)

3 Years Fixed Term Contract / Secondment Opportunity

Housing is a top priority for Hackney. The Council is responsible for the homes of a significant proportion of residents living in the borough, representing approximately 23,000 tenanted and 9,000 leasehold properties. The Cabinet recently approved our Housing Improvement Plan, aiming to improve the quality of the homes we are responsible for and the services we provide to our residents. Underpinning all of this is our data and what it can tell us about our performance, properties and the support our residents may need. Following an internal promotion, we are now looking for a Business Intelligence Analyst to work with teams across Housing services to drive service excellence.

Over the past year we have bedded in a new performance management dashboard and a key part of the role will be the ongoing liaison with service managers to understand performance trends, provide challenges, identify improvement priorities and develop / support the implementation of improvement action plans.

Working within the Housing Transformation team, you will be required to monitor data analysis across various teams, such as Building Maintenance, Tenancy Management, Homeownership, Property and Asset Management and Building Safety.

Beyond this, you will also be responsible for carrying out in-depth analysis of data on an ad-hoc basis to provide further insight on performance and drive improvement projects.

To excel in this position, you will have a track record of delivering high quality performance reports within tight deadlines, as well as experience of carrying out complex data analysis work, strong ICT skills / system knowledge and supporting service improvement. You will also have excellent communication skills, as a key aspect of this role will be the ability to build effective working relationships up to director level, challenge performance and communicate performance trends with people at all levels of the organisation.

A knowledge and understanding of benchmarking processes and practices is required, combined with experience of using programmes such as SQL, QlikSense, GIS – Mapinfo.

Experience in Housing is desirable but not essential.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Closing date for applications: 21 September 2025 (22:59)

Interview and assessment date: W/C 06 October 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk