Insurance Officer

12 Month Fixed Term / Secondment Opportunity

The Financial Services Team at Hackney manage the Council’s Treasury, Banking, Pensions and Insurance functions for the Council.

As Insurance Officer you will play a key role in managing the insurance services for the Council, including claims management across all areas.

You must have the ability to deliver high quality performance in a multi-disciplinary environment. The ability to manage a wide range of diverse insurance services in a fast moving dynamic atmosphere and to support the Head of Insurance and Senior Insurance Officer in delivering insurance services and claims management for the Council’s staff, residents and visitors to the Borough. The successful candidate is required to be flexible and adaptable, combined with a high level of professional credibility.

You will be responsible for supporting the Head of Insurance and Senior Insurance Officer for all aspects of the insurance function including claims handling. In addition you will be responsible for ensuring the insurance function is high performing and efficient. You will also be responsible for working closely with other service areas and with external providers, to ensure that they meet service levels and for compiling information and providing good quality reporting.

You need to be self-motivated and confident and be able to think strategically and make a real difference to the delivery of the insurance service. You need to be able to work effectively when you have a number of competing demands on your time and tight deadlines to adhere to. You will have good customer service skills and be able to manage difficult situations.

We are passionate about equal opportunities and welcome a broad diversity of talent to apply.

The role is suitable for hybrid/flexible working and will be met using a combination of on site (Hackney Service Centre), location specific (Courts, third party offices or incident locations.) and remote working.

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 23 March 2025 (22:59)

Interview date: W/c 31 March 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk