Leasehold Consultation and Billing Officer

Are you ready to tackle complex, high-impact project work that directly benefits our residents?

Hackney Council is seeking a dynamic and dedicated Leasehold Consultation andBilling Officer to carry out project work .This isn’t just an administrative role—it’s a mission to resolve significant legacy issues that have been holding back homeowner recharging and income recovery. Your work will be instrumental in ensuring financial fairness and recovering vital funds for the borough.

What You’ll Be Doing:

• Lead crucial project work to resolve long-standing legacy issues, conduct detailed lease and transfer of part reviews, and modernise our data landscape.
• Respond directly to new legislation by creating and updating essential financial databases, securing the Council’s ability to accurately and fairly recharge homeowners.
• Become the custodian of our major works database, ensuring every customer account is meticulously accurate and reconciled.
• Utilise your essential financial administration expertise to support Homeownership Services and foster effective financial accounting practices by liaising with departments, regulatory bodies, and auditors across the Council.

We are looking for a candidate who is ready to be a champion of our organisational values and culture. Your wholehearted commitment will positively promote and represent Hackney Council in everything you do.

Why Join Hackney?

You will be part of a supportive, collaborative team that values your input and expertise. We offer genuine opportunities for professional growth and the unique chance to engage with the community, making a tangible, positive impact on the lives of our residents.

We Need Someone Who:

• Possesses strong attention to detail and unwavering accuracy, especially in complex financial calculations.
• Can convey complex financial information effectively and clearly to diverse audiences.
• A team-oriented mindset is essential as you contribute to our collective goals and drive forward key projects.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

This application process replaces a supporting statement.

Closing date for applications: 14 December 2025 (22:59)

Interview date: Janauary 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk