Licensing & Digital Media Officer

12 Months Fixed Term Contract /Secondment Opportunity

Weekend Working Required

Help shape the future of Hackney’s markets where enterprise, culture and community thrive.

Hackney’s markets are more than places to shop; they’re incubators for creativity, small-business growth and community pride. From Ridley Road to Broadway Market, thousands of residents, visitors and entrepreneurs come together every week to trade, create and connect.

Behind this vibrant network is a dedicated team making it all work. We’re now looking for a Licensing & Digital Media Officer, a unique role that combines precision with creativity, compliance with storytelling, and data management with people engagement.

Hackney’s markets are thriving but none of it happens by accident. Behind every stall, every trader, and every successful event is a backbone of brilliant administration, licensing precision, and digital creativity.

This is your chance to play a vital behind-the-scenes and frontline role in one of the country’s most ambitious, inclusive, and award-winning local economy services.

THE ROLE

As a Licensing & Digital Media Officer, you’ll sit at the very heart of the Markets, Shop Fronts & Street Trading Service, ensuring our statutory duties are delivered seamlessly while helping traders tell their stories and grow their businesses.

you’ll play a hands-on role in keeping the wheels turning, supporting thousands of small and micro-businesses across Hackney’s markets, shop fronts, street trading and incubation hubs while telling their stories to the world.

You’ll balance the structure of licensing compliance with the creativity of digital storytelling: one day processing a street trading licence or reconciling income, the next capturing the buzz of Broadway Market for social media or helping a new trader promote their launch.

On any given day, you might:

– Process and issue street trading and market licences, ensuring every transaction is accurate, compliant and transparent.

– Advise local traders and start-ups on how to join Hackney’s thriving market scene.

– Reconcile daily income and manage licensing records that underpin one of the UK’s most successful local market systems.

– Capture and share the life of Hackney’s markets through creative digital campaigns from trader spotlights and event highlights to inclusive community features.

– Mentor traders to build their digital marketing confidence and help their small businesses reach new audiences.

– Work alongside the Strategy, Policy & Digital Development Manager on data-led campaigns that strengthen our local economy and celebrate Hackney’s diverse voices.

This is a hands-on, people-focused role where you’ll see the direct impact of your work every week from a new trader opening their first stall to the buzz of a packed market day.

ABOUT YOU

You’ll be a natural communicator , organised, curious, digitally confident and passionate about helping others succeed. You’ll have an eye for detail and accuracy when handling licensing and payments, paired with the creativity to produce engaging social content that reflects Hackney’s spirit and diversity.

Experience in administration, communications, or public-facing environments will help, but above all we’re looking for someone who believes in inclusive growth, great customer service and the power of local enterprise.

You’ll also be flexible and happy to work weekends, when Hackney’s markets truly come alive.

Why Join Us?

Our Markets, Shop Fronts & Street Trading Service is:

– Be part of a multi-award-winning service that’s driving inclusive economic growth across London.

– Support over 2000 businesses and 10 markets, including the UK’s first Zero Plastic Markets.

– A multi-award-winning team with accolades from LGC, APSE, NABMA and more

– A driver of inclusive growth, sustainability and cultural celebration.

– Home to Iconic cultural assets such as Ridley Road, Broadway and Hoxton Markets.

– A place where staff thrive, innovate and shape the future of public service delivery.

Ready to Shape the Future?

If you’re passionate about making systems work better for people, love clean data, fair processes, and frontline impact — this is your moment.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

Closing date for applications: 24 November 2025 (22:59)

Interview date: W/C 08 December 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk

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