Payroll Officer

6 Month Fixed Term Contract / Secondment Opportunity

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Our payroll service provides HR and Payroll services to Hackney Council and commercially traded services with a number of external customers.

As a member of the Payroll Service, you will provide an efficient and effective payroll support and administration service to the Council, Traded Services, including Schools and Teachers.

As Payroll Officer you will provide a customer-focussed service to every customer whether internal or external and ensure that issues are resolved on the first occasion wherever possible.

You will assist in the delivery of the Payroll service by responding to a wide range of enquiries from employees, managers and external organisations, ensuring the accurate maintenance of employee HR and Payroll data and the processing of all payroll-related procedures to ensure that all payroll outputs are delivered on time in a quality-controlled environment.

In this role you will input payroll data into the Midland HR System (ITRENT) in accordance with statutory and contractual obligations and the pre-defined processing deadlines set by the Payroll Manager. This will include staffing changes and amendments to employee information in compliance with Council Policies and HMRC legislation. You will also be responsible for the input, calculation and recording of Maternity, Paternity and Adoption payments both statutory and occupational.

The successful candidate will:

– Be able to demonstrate a clear understanding of excellent customer relations and high-level customer service skills to actively manage the expectations of managers.

– Have attention to detail to ensure accuracy of documents issued and data recorded.

– Deal with conflicting demands whilst maintaining a high level of customer care to managers and service users.

– Have experience in supporting Payroll, Pensions or HR services through administration and the provision of information to others.

– Have experience of resolving customer queries/problems related to payroll matters and providing advice; taking the initiative to progress solutions.

– Have demonstrable experience and knowledge of processing a range of transactions using HR/Payroll/Pensions systems.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 21 September 2025 (22:59)

Interview and assessment date: W/c 29 September 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk

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