Project Manager – Building Maintenance

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

The Building Maintenance division is at the forefront of our commitment to safe and quality housing. We are currently evolving our approach to legal disrepair, placing a strong emphasis on compliance with Awaab’s Law and the proactive implementation of Alternative Dispute Resolution (ADR) strategies. By joining our team, you will be instrumental in driving this innovative shift, helping us to resolve disputes earlier, improve service delivery for our residents, and ensure our housing standards remain exemplary.

Key Responsibilities:

As Project Manager, you will:

• Lead and manage projects
• Work across the building maintenance teams, surveying ADR and disrepair cases, and providing operational support where needed.
• Oversee the planning, delivery, monitoring, and evaluation of ADR activity.
• Work closely with internal teams, external partners, legal services, complaints teams, and senior stakeholders.
• Support the development of policies, procedures, and best practice guidance.
• Monitor performance, risks, budgets, and outcomes, producing reports for senior management.
• Identify opportunities to improve efficiency, accessibility, and customer experience.
• Ensure disputes are handled in a fair, timely, and legally compliant manner.
• Promote the use of mediation, negotiation, early resolution, and other ADR approaches across the authority.
• Provide leadership, support, and guidance to the ADR Disrepair and Surveying teams.

As Project Manager, you are a strategic leader with a results-oriented approach and a commitment to equality and diversity. You bring proven experience in project management, specifically focused on overseeing ADR and disrepair cases within building maintenance. You possess strong leadership capabilities, expertise in managing complex projects and financial budgets, and a solid understanding of Awaab’s Law and ADR/Disrepair methodologies. Your excellent communication skills will enable you to build consensus and handle sensitive conversations with empathy.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Closing date for applications: 02 September 2026 (22.59)

Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk