Senior Business Support Officer

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Right now, transformation has never been more important. The challenges facing the Adult Social Care sector are significant. We believe that with the right staff, leadership and vision, we can meet these challenges and work with residents and partners to come up with creative solutions – always keeping residents at the centre of their care.

The Transformation Service is made up of a number of teams; Transformation, Performance & Insight, Business Support, Practice Innovation and Workforce Capability, and Homes for Ukraine Support. As a service, we are committed to ensuring residents achieve the best outcomes, whether that be through transforming how services are delivered, using data and insight to better understand needs, investing in and thinking creatively about how to develop and support the workforce, ensuring the business is supported to deliver processes as efficiently as possible, as well as through continuous service and practice improvement. It’s a dynamic, highly skilled and supportive service.

We are looking for an exceptional Senior Business Support Officer to provide high quality business support to the department.

This role is responsible for;

– Developing, producing, embedding and maintaining various plans and reports for Adult Social Care such as the Business Continuity Plan, Local account and more by ensuring they are reviewed periodically through the year and when changes in business demand or events necessitate them.

– Review the departments internet and intranet pages, and coordinate timely updates of the content.

– Support the FOI & Complaints Manager to process and coordinate the management of Subject Access Requests, Freedom Of Information requests, Complaints, Members and Mayoral Enquiries by ensuring they are correctly logged onto local and corporate databases, risk assessed and prioritised, allocated to services, processed effectively and efficiently in line with the agreed corporate and Directorate response standards and business targets and monitored until concluded.

– Line management of the Business Support Officer and Service Coordinator, including carrying out formal check in supervisions in line with corporate guidance.

– Lead and coordinate all data and information governance work for the Adult Services Directorate, including developing, maintaining and promoting the policies, standards, working practices and guidance for the Directorate relating to information governance.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 11 May 2025 (22.59)

Interview and assessment date: W/C 19 May 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk